Reference

basis99 Privacy Policy, Clearly Explained

Our Privacy Policy explains how basis99 handles the details linked to your account, device and wallet activity before you open the lobby.

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CONTACT PATHS

Get Privacy Help Through Your Account

A clear contact route matters when a privacy question is tied to a login or cashier record.

Account privacy request Open the account support path and identify the profile linked to your request. We can then locate phone verification records, login events or a QRIS receipt without asking for your password or one-time code.
Wallet record question For DANA, OVO or GoPay records, include the transaction date, reference and status shown in your account. We use those details to check the relevant cashier entry while limiting the request to the payment record involved.
Correction or deletion Tell us which detail needs correction or which account record you want reviewed for removal. We may ask for account verification first, because changing identity or access data without a check could expose your profile.
HANDLING DETAILS

How We Manage Your Privacy Choices

Privacy controls work best when they follow the same account steps you already use. We separate identity details from ordinary device signals where practical, restrict account access through phone verification, and use…

Account security

Phone verification helps us connect a login to the account you opened. Never send us a password, wallet PIN or one-time code. If a session looks unusual, we may ask you to confirm account details before discussing private records.

Device signals

We may record browser, operating system, session time and approximate region to protect account access and diagnose a failed login. These signals are not a request for your contact list, photo library or unrelated device content.

Cookies

Cookies can keep your session active and preserve settings between pages. You can manage them in your browser controls. Clearing them may sign you out or require a fresh account check when you return to the lobby.

Payment matching

A cashier check may use the reference, amount, rail and time attached to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We do not need your wallet PIN to match a receipt with the account record.

Retention choices

We keep records only for as long as needed for account operation, security checks, support history or legal obligations that apply to us. A removal request may not erase records that must remain for a defined legal or dispute period.

Your request route

Use the account support route to ask what data we hold, request a correction or ask about deletion. Include the affected account detail and a safe contact route; we may verify ownership before releasing or changing anything.

Privacy Policy Questions About basis99

These Privacy Policy answers focus on the questions we expect from someone preparing an account in Indonesia. We cover phone verification, wallet references, cookies, device signals, retention and access requests without turning the page into a general lobby description. If your question involves a specific DANA, OVO, GoPay or QRIS record, include its date and reference through the account support route so we can narrow the search.

We may handle your phone number, account status, verification result, login events and support messages to operate and protect your profile. The Privacy Policy explains the purpose of each category and how to ask for access, correction or removal through the account support route.

Phone verification helps us connect a person to the correct account and reduce mistaken or unauthorised access. It may be checked before we discuss private records, change account details or answer a request about a DANA, OVO, GoPay or QRIS transaction.

Yes. We may retain a payment reference, amount, status and time for DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. These details help match a receipt question to the correct account without requesting your wallet PIN.

You can request correction or removal through the account support path. We may verify that you control the account before making a change. Some records can remain when needed for security, dispute handling or a legal obligation that applies to the service.

Cookies may preserve a signed-in session and selected settings, making it easier to return to the same account path on mobile or desktop. Your browser can clear or restrict cookies, but doing so may sign you out or require another account check.

We may receive browser type, operating system, session time and approximate region as security and troubleshooting signals. The Privacy Policy does not make this a request for unrelated device content such as your contacts, photos or stored wallet credentials.

You can read this Privacy Policy without relying on a wallet transaction. Account access and eligibility depend on local law, so the available path may differ by location. If a login or privacy request stalls, use the support route shown within your account area.

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