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basis99 Legal For Clear Account Decisions

basis99 Legal explains how we handle account access, payment records, cookies, security checks and policy requests before you open an account.

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CONTACT THE RIGHT TEAM

Get Legal Help Around Login

A clear contact route matters when a Legal question affects your account or wallet record.

Account access Use the account support path when phone verification, sign-in or an eligibility question blocks access. Include your registered phone detail and the policy wording you are asking about, so we can direct the request to the right account record.
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference shown in your account rather than a full wallet password. We use that reference to check status, receipt matching and whether a Legal request needs a separate account review.
Policy changes Ask through our policy contact route if you want a clause clarified, corrected or changed. Tell us which notice you read and what outcome you seek; we will use the account details you provide only to handle that request.
DATA AND ACCOUNT CONTROLS

What We Keep And Why

Legal work is easier to understand when each record has a clear purpose. We use account details to identify the right account, payment references to reconcile wallet activity, and security signals to…

Data handling

We handle your account name, phone verification details and payment references for account operation, security checks and support responses. We do not ask for a wallet password in a support message, and you can ask which data point relates to your request.

Cookies

Cookies support login sessions, required settings and the path from your account to the lobby. If your device blocks them, parts of account access may not work as expected. Our Legal contact route can clarify a cookie-related question.

Account security

Phone verification is part of the account access path. Keep your sign-in details private and contact us if a verification message or wallet status looks unfamiliar. We use the account record and request details to investigate without exposing another account.

Retention

We keep account and transaction references for as long as needed for service operation, legal duties and unresolved account questions. A retention request should identify the account and record involved; deleting a record may not be possible when a duty requires it.

Change requests

You may ask us to correct account details, explain a Legal clause or review how your data is used. Send the request through account support with enough detail to locate it, while leaving out passwords and complete wallet credentials.

Who responds

Our account support route handles practical Legal questions about access, records, cookies and policy wording. Payment references such as QRIS or bank transfer details help us identify the matter, while eligibility decisions remain subject to local law.

Answers Before You Open An Account

These Legal answers focus on the questions you may have before creating an account or asking us to change a record. We explain the account step, wallet references, cookies, retention and contact route in plain English for Indonesia. Where eligibility is involved, the governing point is always local law, not a promise that access is available everywhere.

basis99 Legal covers account access, phone verification, data handling, cookies, payment references, security, retention and policy requests. It also explains how to contact us when a clause or account decision needs clarification. Access depends on local law and is available only where local law permits.

You may begin the account path from Indonesia, but eligibility depends on local law and your location. We may require phone verification before account access. Do not continue if the service is not permitted where you are; ask our account support route if the wording is unclear.

Our Legal handling can involve references for DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. These references help match a transaction to your account and answer a status question. We do not need your wallet password, card secret or complete login credentials.

Cookies help maintain your login session and remember required site settings, including the account path into the lobby. If you block required cookies, sign-in or phone verification may not function correctly. Contact us through account support if you need a specific cookie practice explained.

Yes. Ask through the account support path and identify the account detail or payment reference you want us to check. We may need to confirm your identity before responding. We can correct inaccurate details where possible, although some records must remain for legal or dispute purposes.

We retain account, security and transaction references for the period needed to operate the account, meet applicable duties and resolve open disputes. The exact period can depend on the record and local requirements. You can ask us to explain retention for a particular account item.

Use our policy contact route and name the notice, clause or account message you are referring to. Explain whether you want clarification, correction or a change request. Include only the account details needed to locate the matter, and never send a password or wallet secret.

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